Leading with our people

Our team and our values

At Lightstream, we’re on a mission to solve complex problems for businesses everywhere. We use tailored solutions and innovative technologies to help us achieve this goal, but the differentiator?

Our people.

We’re curious problem solvers with a passion for helping customers. We obsess over customer service, and every one of our team members lives our values, day in and day out. Our people are like none other, and they’re the reason we have so many happy customers.

Joe Vadakkan

Chief Revenue Officer

Paul Gaerte

Chief Financial Officer

Jeff Collins

Chief Strategy Officer

Sjon Benson

Chief Technology Officer

Ron Darnall

VP, Cloud Network & Security Managed Services

Kurt Richter

VP, Engineering

Our guiding principles

More than just a plaque on the wall, we live our values and practice our guiding principles to show up as our best selves for our teams and customers.

Lead with Integrity

Be honest and make ethical decisions that are best for our customers and our team.

Provide fanatical service

Our customers deserve nothing less than exceptional. Deliver fanatical customer service to help our customers thrive.


Got an idea? Want to try something that could benefit Lightstream or our customers? Innovate!

Own it

We all make mistakes. Own it and move on. We all take responsibility for our successes and failures.

Communicate fearlessly

We encourage each other to communicate difficult feedback, praise great work, and stay connected through effective communication.

Strive for more

We face challenges head on. Our success is a result of our collective curiosity, understanding, forward-looking mindset and hard work.

Become your best self

Be authentically you and show up every day as your best self. We all try to be better and do better so we can grow personally and professionally.

Seize every day

It’s a new day! The opportunities are limitless, and we’re eager to conquer every new day.

Recruiting and training

DEI&B is more than just a popular buzzword. It’s ingrained in how we hire, work, and achieve big things together.

At Lightstream, we’re fully committed to creating an inclusive environment where we can be our authentic selves. We foster a culture of belonging and connectedness through our employee resource groups and weaving inclusiveness into the fabric of our company.

We value—and seek out —diverse perspectives, especially those that challenge us to grow and evolve. There’s no one way of doing things, and we embrace and celebrate a culture where anyone can make an impact.