Lightstream’s Professional Services team supports Quore in boosting revenue potential by entering a new market
Business Challenge
For the past decade, Quore’s award-winning digital hospitality solutions have been helping hotels improve the quality of their guest services. The company’s focus on relentless innovation has enabled it to provide approximately 78,000 hotel owners, management and staff at 4,300 properties throughout 31 countries with the tools they need to streamline daily operations.
With so many hotel professionals around the world relying on the company to make their jobs easier, Quore’s leadership knew right from the start that such high stakes would require only the best technology partner. That’s why as the company grew from a fledgling software startup to an industry-leading solutions provider, Quore’s IT team depended on Lightstream’s expert guidance in overcoming technological challenges and improving the efficiency, reliability and security of their operations. During that time, Lightstream assisted Quore in establishing its initial on-site data center, then later moving its infrastructure offsite to CenturyLink, and most recently in its migration to the AWS cloud.
When Quore’s largest hotel group client requested its services at three new properties in China, the software company recognized the tremendous opportunity for growth and sprang into action. China is an important market for global companies and as such, leadership once again turned to Lightstream for help in reproducing and reconfiguring Quore’s platform to operate in this complex and disparate cloud environment.
Solution
Lighstream’s Professional Services team applied their technical expertise to begin the process of deploying Quore’s cloud-based applications inside of China with the same APIs, protocols and de-facto operating standards in use at their other worldwide locations. This established the groundwork necessary to successfully navigate China’s rigid regulatory requirements for market entry and operation.
First, they needed to replicate the platform’s large database using native AWS migration tools and custom scripts. Once that process was complete, underlying dependencies required the use of custom automation to migrate the compute platform.
In just three weeks, the Lightstream team had Quore’s East-Asian platform up and running for beta testing. After the solution passed all functionality testing, Lightstream’s Cloud Managed Services professionals got to work on carefully considering this unique environment and optimizing it to meet high availability, resiliency and security requirements.
Business Outcomes
Quore’s hospitality solution successfully went live in this brand-new market at the end of 2021. As a result, the job of providing positive guest experiences has been made easier for about 100 more housekeepers, engineers, front desk agents and managers at three properties. And for Quore, an entirely new market and stream of revenue has been established. Quore can now market their software to other hotels throughout China with confidence and proof of its successful operation in the country.
The company continues to rely on Lightstream as its single point of contact for AWS cloud operations and best practices. And Lightstream’s Cloud Managed Services team is providing the day-to-day administration and management necessary to ensure that the environment is optimized from a security, financial, technological and operational standpoint.
Contact Information
To find out how Lightstream’s technological expertise can help transform your business and implement the digital innovation you need to successfully grow and expand here in the United States and throughout the world, visit www.lightstream.tech.
